FAQ’s

  • Getting started with Superior Health and Wellness involves a few simple steps:

    1. Book Your First Appointment: Schedule your initial consultation with a Superior Provider through our online scheduling system or by contacting our office at 1-855-724-WELL.

    2. Complete Lab Work: You will need to complete lab work prior to your consultation. Lab work can be done within 24-48 hours of booking your appointment.

    3. Meet with a Superior Provider: During your consultation, we will review your lab results, medical history, and health goals.

    4. Receive Your Approved Products: Your approved Superior products and prescriptions will be delivered directly to you within 7-10 business days.

  • Before you submit a request, all patients must meet the follow requirements:

    1. Have meet with your Superior provider in the last 3-months

    2. Have submitted labs to your Superior provider in the last 3-months

    3. Have maintained good patient standing with Superior Health & Wellness

    Refill requests can be made through our patient refill portal.

    Refill Processing Reminder : You will NOT receive a phone call unless additional information is needed; otherwise, we will process your card on file.

  • To ensure there is no lapse in your medication, you should submit a request for a prescription refill when you have about 2-week’s supply left.

    Please submit a refill request through our patient refill portal.

  • You will receive your approved Superior products and prescriptions within 7-10 business days. However, delivery times may vary due to factors such as pharmacy processing, shipping, product availability, and completion of payment, which are beyond the control of Superior Health and Wellness.

  • To reschedule your appointment, please contact our office at least 24 hours in advance. You can reach us by phone, email, or use the live chat system Monday-Friday 9am-4pm CST.

    We will assist you in finding a new appointment time.

  • If you have recent lab work from another provider, you may be able to use those results for your consultation. Please submit a copy of your most recent lab results to our office before your appointment.

    Our Superior Health Providers will review these results to determine if additional lab work is necessary.

    The minimum lab tests we require are:

    • CBC (Complete Blood Count)

    • CMP (Comprehensive Metabolic Panel)

    • Thyroid Panel

    • Lipid Panel

    • Hormone Panel (including Testosterone, Estradiol, FSH, LH, and PSA for men, Progesterone for women)

    We recommend submitting your lab results at least 3 days before your appointment to allow time for any additional testing if needed.

    If you need to schedule lab work, please do so as early as possible to ensure your results are available by your consultation.